Frequently Asked Questions

Everything you need to know about your SWIMS shopping experience.

How do I determine the correct size for my SWIMS footwear?

Our footwear generally fits true to size. We recommend consulting our detailed Size Guide available on each product page, which includes conversions for US, EU, and UK sizing to ensure the perfect fit.

What is your return policy for online orders?

We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please use our online returns portal to generate a prepaid shipping label.

How should I care for my water-resistant loafers and outerwear?

Most of our rubber and knit loafers are machine washable on a cold, gentle cycle. For outerwear, we recommend spot cleaning or professional dry cleaning to maintain the integrity of the water-repellent membranes.

Do you offer international shipping?

Yes, SWIMS ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected service level.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Yes, all SWIMS products come with a one-year limited warranty against manufacturing defects. This does not cover standard wear and tear or damage caused by improper care.